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heathousing quality311

Not just the cold: thirty winters of heat in New York

Last winter's record in no-heat complaints was not just the cold: at the pre-pandemic rate its weather would have brought about 206,000 complaints, and it brought 305,000, about half above by most of our checks. More came from the same buildings, inspectors found twice as many violations, and the City's survey shows heat failing more often lately, most of all in public housing.

New York's heat season opened on 1 October after a second record winter running: about 305,000 complaints of no heat from October 2025 to May 2026, against 250,000 the winter before. It was the coldest winter in eleven years, but the nine earlier winters about as cold averaged about 200,000 complaints. At the rate of the sixteen winters before the pandemic its cold would have brought about 206,000, so it brought 48% more; a model of each day's weather puts the excess at 44%; across our checks, one of them per renter household outside public housing, it runs from 31% to 55%, and the low ends of their uncertainty ranges, 16% to 29%, stay above zero. Repeat buildings, high-complaint buildings that were also high-complaint in one of the ten winters before, sent 46% of the complaints, up from 35% in 2013-14, the pattern the Comptroller found in 901 persistently underheated buildings. Inspectors closed about 13,800 first complaints with a new heat violation, more than twice the pre-pandemic average of about 5,200. The City's Housing and Vacancy Survey, which has asked renters about their heat since 1991, shows heat breakdowns of six hours or more among renter households that answered falling from 24% in 1991 to 13% in 2017; on its redesigned question, among those who lived there that winter, they rose from 15% (winter 2019-20) to 18% (2021-22). In public housing the old question's share rose from 19% in 2002 to 29% in 2017, and the redesigned survey estimated 39% for 2021-22, against 11% in market-rate rentals; public housing is all but absent from the complaint record. From this season, HPD must attempt an inspection at every apartment that complains by name; the 2026 survey is the next independent look.

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